It is vitally important that individuals communicate their preferences to decision makers like City Council Members, the Governor, the Texas Legislature, the Public Utility Commission (PUC), and the Electric Reliability Council of Texas (ERCOT). Every day decision makers hear from paid lobbyists for the utility companies, retail electric providers, electric cooperatives, municipalities, power producers, large industrial customers and other businesses that are making profits or want to make more profits from selling you electricity. Residential customers often are not a priority topic with decision makers because small consumers do not speak up on the issues.
In utility meetings, it is normal for utility representatives to outnumber consumers by 25 to one. A single voice presenting a new viewpoint can be heard and result in positive changes. Unless decision makers hear from consumers like you about your problems, they assume that everything is okay. Speaking up for yourself can benefit you and your family, friends, and community.